Have Questions? We'll answer them here!
It’s a new, more engaging way of exploring and donating to the causes you care most about, using the power of virtual reality. There’s a lot more to it, but that’s the short version. If you’d like to know more, we’ve got a video that can tell you more.
Currently, GivLuv is only available as a download from the Gear VR app store, but we’re working to make it available on more platforms and devices. Stay tuned!
We’d love to! Contact us and we can talk more about it.
Yes, but we actually don’t store any of your information. All of our transactions are processed by Stripe, and all of your personal and payment information is encrypted and stored by them. Stripe has been certified to PCI Service Provider Level 1—the most stringent certification available in the payments industry.
They sure are! For each donation you make, we’ll send you an email receipt for your tax records. You can also view your full giving history and print receipts from your GivLuv account page.
If you made a donation by accident, added an extra zero or two to your donation amount, or made any errors at all and need to get a refund, please contact us for help.
Our payment processor, Stripe, accepts all major debit and credit cards from every country in more than 135 different currencies. Currently, we can’t accept hugs as currency, but we’re working on that.
Yup. You can look around and explore as many organizations and stories as you want for free—but if you try to make a donation, you’ll be asked to create an account first. Don’t worry… it’s fast, easy and you can do it all without having to take off your headset.
We do not accept donations by cash or check within the GivLuv app. But, if you’d like to make a donation that way, we’d encourage you to contact any of the organizations directly and ask them for a mailing address.
Absolutely! Our payment processor, Stripe, accepts all major debit and credit cards from every country in more than 135 different currencies.
Our goal is for everyone to get along and share nothing but good vibes, but, if you have any trouble and need to get something off your chest, please contact us for help.
Thank you notes are good karma, so we’re always in favor. GivLuv does make contact information available to both donors and organizations, so if you’d like to reach out and show your appreciation, you may do so at your own discretion.
Most of the time, this happens because your card is expired, your card isn’t accepted by our payment processor, Stripe, or you’ve entered something incorrectly. Please double-check all of your information for typos.
Not exactly. But you can remove content at any time if you want to stop receiving donations through GivLuv. Please contact us to disable your content temporarily or permanently.
Of course! We’re happy to have you no matter where you’re located.
We’re working on adding this functionality, but, for now, please contact us and we’ll help you.
We can do that for you at any time. Just contact us and let us know what you’d like to change it to.
Think about what will be most compelling or entertaining for the people watching. Don’t just show your offices. Create stories that let people walk a mile in someone else’s shoes or experience something they’d never have a chance to see or do otherwise. It’s all about making an emotional connection between potential donors and the people they’ll be helping. And remember, GivLuv uses 360 degree videos, so creating them takes a different mindset than creating standard videos. Feeling stumped? Don’t worry. If you need help creating your content, please contact us.
Scream it from the mountaintops! Write a song! Maybe a creative back tattoo. Seriously though, we recommend telling as many people in as many ways as you can—paid ads, social posts, word of mouth. Be creative!
Sure. Anyone with a GivLuv account can donate to any organization on GivLuv.
You can remove content at any time if you want to stop receiving donations through GivLuv. Please contact us to disable your content temporarily or permanently.
If your donation isn’t successful for any reason, you’ll get an email explaining why. It could be a number of reasons from network connection issues to insufficient funds in your account (it happens… we’re not judging). If you have any questions or if the problem persists, please contact us for help.
Donated funds are distributed to organizations on a monthly basis.
Two words: virtual reality. And now a bunch more words… GivLuv is the first and only cause awareness platform that provides an immersive virtual reality experience and allows donations seamlessly without leaving that virtual reality experience. This is important because it allows your organization to take full advantage of VR’s empathy generating power—creating deep, lasting emotional connections with donors and capturing donations at the exact moment those connections are most impactful.
We can provide you with out-of-the-box reporting on engagement time, video views and heatmaps for individual videos, donation details, and comparative viewing trends over time. If you’d like to request additional reporting on an ad-hoc basis, please contact us.